This title goes to the trouble ticket software Connect Wise.
I don't know for sure, but I think this sorry excuse for software was programmed in VB.NET (from the way it looks and the awful sluggishness) and terribly at that (stupid thing crashes all the time when you try to set preferences). It doesn't save databases locally either, which is really dumb. It takes like 5-10 seconds to pull up the search "feature" because it has to load the database EVERY SINGLE TIME.
And from what our networking guys tell me, it requires an incredibly beefy server (We're taking dual quad-core Xeons with 32GBs of RAM) and it still is slow as crap.
Next, it uses IE to render all it's pages. Awesome, so now not only is it slow, riddled with bugs, ugly, and a resource hog, but now it works on the most insecure browser ever made! I just love sending customer data over semi-secure connections in IE! Usernames, passwords, SSN numbers, phone numbers, works places. It just makes me all warm and tingly inside!
If any business owners come across this, please don't subject your employees to this junk. It makes my life miserable.
We're using Core2Duo computers running XP SP3 with 2 Gigs of RAM which is pretty beefy for work computers.
Here's a better open-source ticketing system that is used in at least one government agency here in America.